divaqq Privacy Policy

This page describes what we collect when you use divaqq and how we keep that data protected. We at divaqq treat your personal information—your name, address, payment details, account activity—as a core responsibility. Our policy outlines what we collect, why we collect it, who has access to it, and what rights you have over your own data.

When you register on divaqq, you provide us with identity information to comply with anti-money-laundering regulations. As you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record transaction details. When you explore our sportsbook markets—Liga 1, Piala Indonesia, Piala AFF, Champions League—or participate in live-dealer tables and slot games, we log your activity for settlement and fraud detection. This page explains our approach to each category of data.

Our privacy commitments apply to all users, whether you access divaqq from Jakarta, Surabaya, Bandung, Medan, or elsewhere in supported jurisdictions. We comply with applicable data-protection laws. If you have questions after reading this policy, reach out to our support team or consult the legal notice

What Data We Collect and Why

We collect data in three main categories: identity and account information, financial and transaction data, and activity logs. Your identity category includes your legal name, date of birth, address, national ID (KTP, passport, or driver's license), and address proof such as a utility bill. We collect this to verify your identity, comply with anti-money-laundering regulations, and prevent fraud. This verification step is mandatory before you can deposit or withdraw on divaqq.

Financial and transaction data covers deposits, withdrawals, payment method details, and account balance history. When you deposit via DANA, e-wallet, or mobile banking, we record the amount, timestamp, and transaction ID. When you withdraw to a bank account (local payment, online payment, e-wallet, or mobile banking), we store your account number and settlement confirmation. We retain this data to process your requests, reconcile accounts, and detect money-laundering activity. Activity logs include your sportsbook entries (Liga 1 markets, Piala Indonesia fixtures, Champions League betting), live-dealer gameplay, slot spins, and esports market participation. We store activity logs to settle outcomes, investigate disputes, and maintain platform integrity.

How we use your data

We use your identity and financial data to process accounts, settle transactions, and comply with law. Our payment processors—the payment gateways that handle local payment, online payment, e-wallet, and bank transfers—receive only the information necessary to complete each transaction. We do not share your full account details or activity logs with these payment partners unless required by law.

We use activity logs internally to settle outcomes, investigate disputes, and prevent fraud. If you dispute a Liga 1 sportsbook settlement or a live roulette result, we review your activity log to confirm the outcome. If we suspect unauthorized access or account compromise, we examine logs to trace the breach and restore your account. We may also use anonymized, aggregated data (not tied to your name) to understand how divaqq users engage with different markets—for example, which Piala AFF fixtures attract the most activity, or which slot games generate the longest play sessions.

We retain your identity and financial data for a minimum of five years after account closure, as required by anti-money-laundering and tax regulations. We retain activity logs for settlement and dispute-resolution purposes; logs older than two years are archived and accessed only upon legal request. We do not sell your personal data to third parties. We do not use your data for marketing emails or SMS without your explicit consent. If you wish to opt out of marketing communications, you may do so through your account settings or by contacting our support team.

Your Rights and How We Protect Your Data

You have the right to request a copy of all personal data we hold about you. You may also request correction of inaccurate information, deletion of your account and associated data (subject to legal retention requirements), or export of your data in a portable format. To exercise these rights, contact our support team. We will respond to data requests within 30 days where permitted by law. Some requests—such as deletion of identity data—may be delayed if we are required to retain the information for regulatory compliance.

We protect your data using standard encryption protocols. Your login credentials are encrypted before transmission. Payment information (bank account numbers, e-wallet credentials) is encrypted both in transit and at rest. Our servers use firewalls, access controls, and regular security audits to prevent unauthorized breaches. However, no security system is perfect. If we detect a data breach affecting your divaqq account, we will notify you promptly and advise you on next steps—such as password reset or account recovery.

• Data location. Our servers may sit outside your jurisdiction. By using divaqq, you consent to your data being processed internationally, subject to the protections described in this policy.
• Third-party processors. We work with email providers, payment processors, and cloud-hosting services. These vendors sign data-processing agreements and are obligated to protect your information.
• Legal requests. If a court or government agency requests your data, we will comply with valid legal orders. We do not voluntarily share data without such orders.

Our privacy commitments apply wherever divaqq operates. During major tournaments—Liga 1 seasons, Piala AFF, Idul Fitri and Idul Adha holiday periods—our data handling practices remain consistent. We do not alter retention schedules or access controls based on seasonal activity. Our support team is available during standard business hours in English and local languages to address privacy concerns or data requests.

This privacy policy may be updated from time to time to reflect changes in our operations or applicable law. We will notify you of material changes via email or by posting a notice on divaqq. Your continued use of the platform after such updates constitutes acceptance of the revised policy. If you have questions or wish to exercise your data rights, please contact our support team or refer to the legal notice for contact details.