divaqq Platform Account Terms
Account opening starts with email verification, identity confirmation, and choosing a payment method among DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, or e-wallet. We at divaqq set out the rules governing your account, deposits, withdrawals, and activity on our platform to ensure clarity and fair dealing for all participants.
These terms apply to everyone who registers on divaqq. By creating an account, you acknowledge that you have read, understood, and agree to be bound by the policies outlined here. Our terms cover account responsibilities, deposit and withdrawal mechanics, dispute procedures, and the jurisdiction-restricted nature of our service.
This page is not a substitute for legal advice. If you have questions about how these terms affect your specific situation, we encourage you to reach out to our support team or consult the FAQ section.
Account Opening and Verification on divaqq
When you register on divaqq, we require your legal name, date of birth, valid ID (KTP, passport, or driver's license), and residential address. This information allows us to verify your identity and comply with anti-money-laundering and know-your-customer regulations. We do not share your personal data with third parties except as required by law or to process your payment requests.
Our verification process typically completes within one business day. Once approved, your account unlocks full access to all divaqq sections—sportsbook markets covering Liga 1, Piala Indonesia, Piala AFF, Champions League; live-dealer tables; slots; and esports markets. If verification is delayed or declined, we will notify you with a reason and instructions for resubmission or account closure.
You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, notify our support team immediately. We undertake to investigate account compromises promptly. However, we are not liable for losses resulting from your failure to protect your password or from sharing your login information with others.
Deposits and account balance on divaqq
Deposits to your divaqq account are processed via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). E-wallet transfers clear within minutes; bank transfers settle within a few hours on business days. Your deposited funds are held in your account balance and are available for use across all divaqq offerings—sportsbook, live dealer, slots, esports—without separate wallets or internal transfers.
We do not charge deposit fees on divaqq. However, your chosen payment provider may apply their own charges; these are the responsibility of the user. Once your deposit is credited to your account, it is your responsibility to monitor your balance and track your activity. We provide a detailed transaction history in your account dashboard for your reference.
account preferences and verification
Some payment methods may impose daily or monthly transaction limits. We recommend checking your chosen method's terms before attempting a large deposit. Your divaqq account balance is subject to verification hold if we detect unusual activity.
Withdrawals, Settlement, and Dispute Resolution
Withdrawals from divaqq are processed to your registered payment method—the same account used for deposits. We process withdrawal requests based on your settled account balance only. All activity (sportsbook results, live-dealer outcomes, slot spins, esports market settlements) must be finalized before a withdrawal is approved. Withdrawal requests submitted during business hours are typically processed within a few hours for e-wallets and one business day for bank transfers. Processing times depend on your payment provider; we do not control third-party settlement windows.
If a withdrawal request is declined or delayed, we will provide you with a reason. Common causes include failed verification, mismatched bank details, or account-activity flags. Contact our support team to resolve the issue. We undertake to process legitimate withdrawal requests without unreasonable delay, subject to applicable anti-money-laundering checks.
Disputes and settlement on divaqq
We settle all sportsbook outcomes based on official match results, confirmed by the relevant league or tournament authority. Live-dealer game results are broadcast in real time and recorded; no manual adjustments are made after settlement. Slot outcomes are generated by certified random number generators and are final once spun. If you believe a settlement is incorrect, you may dispute it within 7 days of the outcome by contacting our support team. We will review your account activity, the game records, and the settlement logic to determine whether a correction is warranted.
Disputes that cannot be resolved through our support process may be escalated to independent arbitration, as permitted by law in your jurisdiction. Our legal notice outlines your rights regarding dispute resolution and jurisdiction. We do not guarantee resolution in your favor, but we undertake to investigate all disputes fairly and transparently.
- Activity during major tournaments. During Liga 1, Piala Indonesia, Piala AFF, and Champions League seasons, market liquidity and settlement times may fluctuate. Plan accordingly if you rely on rapid withdrawals during peak periods.
- Public holidays. Banking processing may be delayed during Idul Fitri, Idul Adha, Imlek, and other regional holidays. Check your payment provider's hours before requesting a withdrawal.
- Duplicate transactions. If you accidentally submit a deposit or withdrawal request twice, contact our support team immediately. We will investigate and correct any erroneous double charges.
Account closure and data retention
You may request account closure at any time by contacting our support team. We will process your request within 5 business days. Before closure, all unsettled activity must be finalized, and your remaining balance must be withdrawn or forfeited. Once closed, your account cannot be reactivated; you will need to register a new account if you wish to return to divaqq.
We retain your account data for a minimum of 5 years after closure, as required by anti-money-laundering and tax regulations. Your privacy policy outlines your rights regarding data deletion and access. If you have questions about data retention or wish to exercise your privacy rights, reach out to our support team or consult the legal notice for contact details.